Trading & Conditions

Our commitment
We will under normal circumstances fulfil all orders within 48 hours of receiving an order. We will only knowingly charge you for items despatched to you, in your agreement.
 
Contract
When you buy our goods and services on the internet, you are entering a legally binding contract.

Your Privacy is Our Priority
At Empire Watches, your privacy is very important to us. We value you as our customer. We appreciate your business and understand the importance of protecting your rights. We hope to address all of your concerns through the list of privacy-related Frequently Asked Questions.
 
Complaints Procedure
Any query or complaint will be dealt with immediately. It will be acknowledged within 24hours (within working hours Mon-Fri 9.30am-5pm) and resolved within this time frame whenever possible, but not longer than 5 working days. To email our customer service department, please click here.

To telephone the department, please call: 0844 334 4480

Force Majeure No liability will be accepted by Empire Watches for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control.
 
Value Added Tax
Value Added Tax is a tax that is required to be paid by consumers that live within the European Union (EU). Since Empire Watches Limited is based in the United Kingdom, the VAT applied to our goods is 20%. In the event of an increase in VAT by the government, Empire Watches has the right to increase its prices accordingly.
 
Registered in England and Wales
Company Registration No: 6232284
VAT Registration No: GB 912 5048 50
If you DO NOT live in a European Union member country then you DO NOT have to pay VAT.
 
Import Sales Tax
Please be aware that Empire Watches takes no responsibility for any import or sales tax your local customs may impose on your purchase. If you have any doubts, we strongly suggest you talk to your local customs office before buying a product. Empire Watches cannot advise you on YOUR local customs rules and regulations and all deliveries would have to pass through your country's customs department and may therefore be liable to extra charges.
 
Ordering on the Internet
Our online credit and debit card payment processing site is a secure area managed by Sage Pay. The Sage Pay gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, thus protecting the cardholder. All communication between the cardholder and Sage Pay is encrypted to the maximum strength supported by the cardholder ’s browser using SSL security. Sage Pay are an approved payment solution provider for Lloyds TSB Cardnet.

We would like to reassure you that we take care of the information we collect to fulfil your order, and believe that Internet shopping using a secure server such as Paypal’s is the safest way of placing your order.
 
Unwanted items  
Under the European Union Distance Selling Directive you are entitled to a 30 day cooling off period. This means you can return your order in its original condition unopened to us within 30 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.( eg: Royal Mail Recorded or Special delivery). Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
 
Please be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
 
Our rights
We reserve the right to change, modify, substitute or remove without notice any information on this website. Prices, goods and availability of products are subject to change at any time. Empire Watches also reserves the right to withdraw its service at any time, to refuse the service to any customer and to amend these Terms & Conditions, all at any time without notice.
 
Special Offers
Any special offers we may choose to send out are subject to Terms & Conditions. These will be clearly stated on the mail shot and any advertising print material that we may publish.
 
Applicable Law

These conditions shall be construed according to and governed by UK Laws.
None of our Terms and Conditions affect your statutory rights as a consumer.